Privacy Policy

We collect information you provide directly to us, including:

• Account Information: Name, email address, phone number, date of birth, and government-issued identification when you create an account or complete identity verification.

• Financial Information: Bank account details, transaction history, wallet addresses, and payment information necessary to provide our services.

• Business Information: For Business accounts, we collect company name, EIN/Tax ID, business address, and beneficial ownership information as required by law.

• Communications: Records of your communications with us, including support requests and feedback.

• Device Information: IP address, browser type, operating system, device identifiers, and other technical information when you access our services.

We use the information we collect to:

• Provide, maintain, and improve our services

• Process transactions and send related notifications

• Verify your identity and prevent fraud

• Comply with legal and regulatory requirements, including anti-money laundering (AML) and know-your-customer (KYC) obligations

• Send you technical notices, security alerts, and support messages

• Respond to your requests and communications

• Analyze usage patterns to improve our products and services

• Protect the rights, property, and safety of TapCash and our users

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist us in providing our services, such as identity verification providers, payment processors, and cloud hosting services.

• Financial Partners: With our banking partners and financial institutions as necessary to provide money transmission services.

• Regulatory Compliance: With government authorities, regulators, or law enforcement when required by law or to comply with legal process.

• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

• With Your Consent: When you explicitly authorize us to share your information.

We implement robust security measures to protect your information:

• End-to-end encryption for sensitive data in transit and at rest

• Multi-factor authentication and passkey support

• Regular security audits and penetration testing

• SOC 2 Type II compliance (in progress)

• Role-based access controls for our team members

• Secure data centers with physical and digital security measures

While we take extensive measures to protect your data, no system is completely secure. We encourage you to use strong, unique passwords and enable all available security features.

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.

• Correction: Request correction of inaccurate or incomplete information.

• Deletion: Request deletion of your personal information, subject to legal retention requirements.

• Portability: Request a machine-readable copy of your data.

• Opt-out: Opt out of marketing communications at any time.

To exercise these rights, contact us at privacy@tap.cash. We will respond to requests within 30 days.

We retain your information for as long as your account is active or as needed to provide services. We also retain information as required by law, including:

• Transaction records: Minimum 5 years (Bank Secrecy Act requirement)

• Identity verification records: Minimum 5 years after account closure

• Tax-related information: As required by applicable tax laws

When information is no longer needed, we securely delete or anonymize it.

TapCash is based in the United States. If you access our services from outside the U.S., your information will be transferred to and processed in the United States, which may have different data protection laws than your country.

We implement appropriate safeguards for international data transfers, including standard contractual clauses approved by relevant authorities.

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately at privacy@tap.cash.

Family accounts with minor children (ages 13-17) require parental or guardian consent and oversight.

We use cookies and similar technologies to:

• Remember your preferences and settings

• Authenticate your sessions

• Analyze usage patterns and improve our services

• Detect and prevent fraud

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our services.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and, where required, by email.

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or our privacy practices, contact us at:

TapCash

Privacy Team

Email: privacy@tap.cash

TapCash is operated by Fire Build LLC, a wholly owned subsidiary of Fire Innovations Inc.

For data protection inquiries in the European Union, you may also contact your local data protection authority.